Insights
Last 30 days
Open requests
7
Median first reply
2h 14m
Complaint rate
3.2%
Revenue at risk
£3,394
What people are writing about
By intent, last 30 days
Delivery
34%
Subscription
22%
Product question
18%
Damaged / wrong item
14%
Refund
8%
Other
4%
Needs attention
High-value, open requests
EV
Elena Vasquez
Reaction to serum · open 2h
£2,110
HW
Hannah Whitfield
Damaged order · open 12m
£1,284
MB
Marcus Bell
Subscription pause · open 38m
£742
7
Inbox
Customers
Insights