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Needs reply · 7
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Resolved
HW
Hannah Whitfield
£1,284 · 14 orders
12m ago
Order #4821 — capsules arrived damaged
Hi, my magnesium capsules arrived in a crushed box and half the bottle had split open…
MB
Marcus Bell
£742 · 9 orders
38m ago
Can I pause my subscription for a month?
Hey, heading on holiday soon and won't be around to use the next delivery…
EV
Elena Vasquez
£2,110 · 21 orders
1h ago
ComplaintVIP
Reaction to the retinol serum
I've been using the serum for 4 nights and I'm noticing some redness around…
TA
Tom Ashcroft
£430 · 5 orders
2h ago
Delivery
Still not received — ordered 12 days ago
Tracking hasn't updated since the 28th, getting a bit worried at this point…
Product question
Is the collagen powder vegan?
Loved your other products and thinking of trying the marine collagen…
NP
Nina Patel
£1,540 · 17 orders
5h ago
Reorder
Reorder same as last time?
Running low on my usual order, can you just repeat what I had before…
DK
David Kerr
£212 · 3 orders
Yesterday
Refund
Refund not showing on my card
It's been 6 business days since you confirmed the refund and I still…
JD
Jack Doyle
£318 · 4 orders
Yesterday
Complaint
Wrong flavour sent
Ordered the vanilla protein but received chocolate instead, happy to…
AF
Amelia Frost
£680 · 8 orders
2d ago
Billing
Discount code didn't apply
Tried WELCOME10 at checkout and it says invalid, can you check…
SC
Sarah Coombes
New customer
2d ago
Pre-sales
Do you ship to Ireland?
Hi there, wondering if you deliver to Dublin and what the shipping…