Open requests
7
Across 6 customers
Median first reply
2h 14m
↓ 19m vs last month
Complaint rate
3.2%
Of orders, 30 days
Revenue at risk
£3,394
2 open complaints, high-LTV
What people are writing about
By intent, last 30 days
Needs attention
High-value customers with open requests
EV
Elena Vasquez
Reaction to retinol serum · open 2h
£2,110
lifetime
lifetime
HW
Hannah Whitfield
Damaged order #4821 · open 12m
£1,284
lifetime
lifetime
MB
Marcus Bell
Subscription pause request · open 38m
£742
lifetime
lifetime